By booking a stay with us you agree to all our terms and conditions listed below:
- Deposit/Payments
A non-refundable deposit of 25% must be paid to secure your dates. Full Payment must be paid no later than 28 days prior to the holiday date, unless other arrangements have been agreed with us. If full payment is not received 28 days prior, this will result in your holiday being cancelled including the loss of all payments made up to that point. In addition to the deposit, a refundable bond payment of £50 will be due when the final balance is due. Any refunds owed are based on the conditions below.
- Arrival/Departure
Access to the caravan is from 16:00 (4pm) on the first date of your holiday booking. Departure must be no later than 10.00 am on the last day of your holiday booking.
- Occupants
To comply with fire and safety regulations and insurance, no additional guests are permitted to stay at the site outside of the Caravan berth occupancy figure. Any infringement of this rule will result in the immediate loss of your holiday with no monies refunded.
- Accidental Damage
We understand that accidents do occur and if anyone within the party has an accident within the Caravan site or causes any damage, please ensure this is reported immediately via text on 07703 738884. All breakages or damages must be paid for in full and an invoice will be raised once the damage has been assessed and a replacement/repair fee has been ascertained.
- Cleaning
All of our Caravans are presented to the highest standard and during your time on site, we ask that you respect the premises, leaving the caravan in a clean and tidy condition at the end of the rental. As above, any damages and breakages must be paid for and we reserve the right to also charge for additional cleaning costs if the Caravan is left in an untidy and dirty condition at the end of your stay. Our cleaning team takes photographs at the start of their shifts so evidence can be provided if required to accompany any invoice raised for additional cleaning costs.
- Pets
Some of our Caravan’s permit pets on site, and some do not. Please ensure you advise us if you require a pet to stay and we will advise if it is permitted at that particular site. The rules and regulations regarding damage and cleaning are outlined above and this includes any damage done by any pets permitted to stay at the site.
- Smoking
Smoking is NOT allowed in any of our Caravans under any circumstances. If you do smoke please do so outside of the Caravan and a safe distance away. Please ensure care is taking with Cigarettes at all times, extinguishing them safely and disposing of any remnants. The Caravans are fully checked each week and if any evidence is found of smoking inside the Caravans with damage caused including lingering smoke smells, we reserve the right to implement a further charge to rectify the damage.
- Liability
Owners cannot accept liability for any injury, loss or damage suffered by you or any member of your party during your time on site.
- Caravan Site / Resort Facilities
Please note that any of the sites on which caravans are sited, we cannot be held responsible for any defects, all complaints/ injuries must be reported at once to us, so we can liaise with the site team accordingly. Please also be aware that we are privately hiring our accommodation only in the form of a Caravan and we have no liabilities or control over the resorts facilities. The resort reserves the right to close facilities for maintenance or other reasons outside of our control. Should we be advised of this ahead of your stay on site, we will ensure any relevant information is shared with you accordingly.
- Personal Hygiene
We request that you must inform us if you or any of your party contract any infections / contagious diseases while on your stay, this is for other people’s safety and personal hygiene as further cleaning schedules will need to be implemented following your stay.
- Disturbances
The park operators and security team reserve the right to ask you to leave the park if any nuisance behaviour or disturbances are caused by you or anyone within your party. This will result in the immediate loss of your holiday with no monies refunded. Please ensure you respect all other holiday makers on the site and keep noise to a minimum when outside of the Caravan, particularly after the hours of 10.00 pm.
- Personal Property
We shall not be liable for any items of property left in the caravan. If you inadvertently leave an item within the Caravan, please contact us and we will ascertain if we are able to return the item to you (you will be liable for any postage costs), or we can arrange for the item to be collected from the site at an agreed date/time.
- Electric Vehicles
The charging of electric vehicles is not permitted in our Caravans under any circumstances. The Caravan is designed to run on a 16a power supply and the additional power required to charge anything additional such as a vehicle, will overload the circuit and cause damage to the electrical supply, potentially leading to fires. You will be liable for the full costs of any damages caused by the charging of electric vehicles. There are dedicated vehicle charging points located in Skegness.
- Booking forms
All booking forms must be returned at least 28 days before your stay, accompany the final payment. Any late or amended booking forms after this date will incur an amendment fee of £35.00 to cover additional administration costs.
- Keys/Key Fobs
Any keys or key fobs that are not returned at the point of departure will incur a charge of £25 per set for the replacement of the locks. This charge will also apply if any set of keys are lost or stolen during your stay on site.
- Family Holidays
Unfortunately we do not permit same sex groups for bookings, as the sites are family only holiday parks.
- Refundable Bond – (where applicable)
The final assessment of any damages/breakages is made by Willow Tree Holidays following a full review by the cleaning team. We accept no responsibility or liabilities for any monies owed from the refundable bond.
If the Caravan is not left in a secure manner (I.e. windows left open, doors unlocked) then £10 will be retained from the bond payment.
Any late checkouts will incur a charge of £20 up to 12pm, or £50 thereafter.
If it is discovered that the party has bought pets where they are not permitted or they have not been booked in, they will lose the full amount of the bond payment.
If the caravan is not left in a clean and tidy manner, then additional cleaning charges will be incurred.
Should any heating or gas appliances be found left switched on following departure, an additional fee will be charged
If any evidence is found of smoking within the Caravan, a further cleaning fee will be charged. All bonds will be reviewed and refunded (where applicable) within 7 days of the departure date of your stay. Please note if any damages or costs exceed the amount you have paid within the bond, then an invoice will be issued to you for the shortfall, and this payment will be due within 7 days. Failure to do so will result in a small claims court application.